Password Station FAQ’s

 

 

 

  1. What systems can I reset my password or unlock my account with using Password Station?

 

Currently, you can use Password Station to reset your password/unlock your account for the IEEE Domain Account and your Google Apps account.

 

  1. What is my IEEE Domain Account?

 

Your IEEE Domain Account is the account you use to login to your computer every morning.  For Windows users, it is the Windows login screen that appears after you turn on your computer.

 

When using Password Station to reset your IEEE Domain Account Password or to unlock the account, any application that you access using this account will also be reset/unlocked.

 

  1. What is my Google Apps Account?

 

Your Google Apps Account is the account used to access your Google Mail, calendar and related Google Apps (such as Google Docs, Google Drive, etc). 

 

 

  1. Can I still call the Help Desk for a Password Reset?

 

If you are encountering a problem using Password Station, call the Help desk and they will either resolve the problem or reset the password for you after verifying your identity based on the enrollment questions you answered in Password Station.

 

If you have not enrolled in Password Station and are calling the Help Desk because you need a password reset, the Help Desk will invite you to enroll at that time, so that you can reset your password yourself.

 

  1. What are the IEEE password policies for the IEEE Domain Acct

 

 

  1. What are the supported web browsers for Password Station?

 

Password Station supports both Windows and Mac Operating systems and the latest versions of all web browsers.

 

  1. What can I do to help myself remember my enrollment security answers? 

 

For easier recall of the answers to your enrollment sequrity questions, follow the below guidelines:

·         Choose questions that have answers that will not change over time (For example:  Your mother’s maiden name will never change, however, your favorite movie may change from time to time)

·         Make simple one or two word answers where possible.  Answers that contain more words will be more difficult to remember.  Longer answers will require you to remember more words and will require that you type more words correctly in the answer field.

·         Try not to abbreviate words (for example:  typing ‘street’ instead of ‘st.’ will be easier to remember instead of trying to remember what abbreviation you used and if you put a period after st or not.)

·         Enrollment answers are not case sensitive, so you do not need to worry about remembering if you created an answer in all caps or not.

 

  1. Can I create my own enrollment security questions?

 

At this time there is no option to create your own enrollment questions in Password Station.

 

  1. What if I do not see all the supported system accounts after I log into Password Station?  (i.e. what if ‘Google Apps does not show up?)

 

All supported systems for all users should appear properly, however if you do not see one of the supported systems, contact the IEEE Help Desk and it will be added to your account.

 

10.   When I use the “Change Password” option, why can I not uncheck    the option to change my IEEE Domain Account password?

 

By default, the IEEE Domain Account will be checked.  You will not be able to uncheck it.  All systems on Password Station are tied to your IEEE Domain Account.  By using the "Change Password" function, you are always going to change atleast your IEEE Domain Password.

 

11.     I’m seeing a message that I have been automatically unenrolled because I’ve answered my enrollment security questions incorrectly too many times.  What do I do now?

 

The system will give you 4 chances to correctly answer your enrollment security questions.  After the fourth consecutive failure, you will be automatically unenrolled.  If your account is locked out or you need a password reset and have been un-enrolled from Password Station, you will need to contact the Help Desk.  Once your account has been unlocked, you will be able to re-enroll.